lucky365Privacy Policy
This page describes what we collect when you use lucky365 and how we keep that data protected. We operate an online entertainment platform serving users in supported jurisdictions across Jakarta, Surabaya, Bandung, Medan, and Semarang, and we take your privacy seriously.
Our privacy practices centre on transparency about data collection, secure storage, and your rights to access, correct, or request deletion of your personal information. We do not sell your data to third parties, and we process all information according to applicable data protection standards.
When you register an account on lucky365, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or interact with our slot games, live-dealer tables, sportsbook, and esports markets, we collect specific data to verify your identity, process payments, and deliver our service.
What Data We Collect on lucky365
We collect your email address, full name, date of birth, national ID number, and proof-of-address documents when you open an account. These details are required for account verification and KYC (Know Your Customer) compliance. We also collect payment information associated with your chosen deposit method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers via mobile banking, local payment, online payment, and e-wallet.
Our servers record your login history, device information (operating system, browser type, IP address), and gameplay activity on lucky365. We collect this data to detect fraud, enforce our terms, and improve service performance. We do not track your location except as necessary for jurisdictional compliance.
Cookies and similar tracking technologies on lucky365 help us remember your preferences and manage your session. You may disable cookies in your browser settings, though some platform features may not function properly without them.
How We Use and Store Your Data
We use your personal data to verify your identity, process deposits and withdrawals, deliver slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Premier League, MotoGP), and esports offerings (Mobile Legends, Free Fire, PUBG Mobile). We also use your data to contact you about account changes, security concerns, and promotional updates you have opted into.
Our servers may be located outside your jurisdiction, including in regions where data-protection law differs from Indonesia. By using lucky365, you consent to this international data transfer. We encrypt all data in transit using standard SSL protocols and at rest using industry-standard encryption.
We retain your account data for as long as you maintain your lucky365 account. After account closure, we retain transaction records and identity documents for compliance and dispute-resolution purposes for a period set by applicable law.
Third-Party Processors and Your Rights
We share your data with payment processors to handle mobile banking, local payment, online payment, and e-wallet transactions, and with banking partners for mobile banking and direct bank-transfer settlements. These processors are bound by confidentiality agreements and may only use your data to deliver payment services.
You have the right to request access to your personal data, correct inaccuracies, and request deletion of your account information—subject to legal and compliance holds. To exercise these rights, contact our support team via in-app messaging or email. We respond to data-access requests within standard processing windows.
We do not offer unsubscribe options for transactional communications (account alerts, withdrawal confirmations); however, you may disable promotional emails in your account settings at any time.
Our Data Security Practices and Policy Updates
We maintain industry-standard security measures to protect your data against unauthorized access, alteration, or loss. Our team undergoes regular security audits, and we implement multi-factor authentication options for account recovery. However, no security system is completely immune to breach; we cannot guarantee absolute protection.
If we detect a security incident affecting user data on lucky365, we will notify affected users and relevant authorities as required by law. We encourage you to keep your password confidential and to report any suspicious account activity to our support team immediately.
This privacy policy may be updated at any time. Material changes will be communicated via email or in-app notice. Your continued use of lucky365 after such notice constitutes acceptance of the updated policy. For questions about how we handle your data, contact us through in-app support or email.